Why should I have my carpets cleaned?
There are many reasons to have your carpet and upholstery cleaned:

Health - Carpeting and fabrics not cleaned and properly maintained have the potential to cause a variety of health problems inside the home or work place.

Life of your carpet - You can greatly extended the life of your carpet by simple routine professional cleaning.

Appearance - Maintain the original look and luster of your carpet with regularly scheduled cleanings.

Should I vacuum before the carpet cleaner arrives?
Yes, vacuuming is essential to the longevity of your carpet. You should vacuum your carpet as often as possible. Being IICRC certified we will also vacuum with our commercial vacuums to remove as much dry soil as possible.
How often should I have my furniture cleaned?
The EPA currently has issued no guidelines on the recommended cleaning frequency for upholstery. Until such a guideline has been issued, our company recommends that you have your upholstery cleaned every other time your carpet is cleaned. Example: if your carpets get cleaned every six months, your upholstery should be cleaned once a year.
Do you move furniture?
When necessary we will move and replace small furniture in its original position.

We will not move musical instruments, grandfather clocks, full china hutches, full bookshelves, entertainment centers, or pool tables. Our technicians reserve the right not to move any piece of furniture or household object that they do not feel they can safely move.

Should I move anything?
Yes, you should remove all small items, knick knacks, plants, breakables, lamps etc in the cleaning area.
How long will it take for my carpet or furniture to dry?
Our dry times typically range from 2 – 8 hours. Dry times can be affected by many factors including weather, humidity, and airflow.
How long before I can walk on my carpet?
You can walk on your carpet immediately but it is recommended that you limit traffic until completely dry.
Are the products you use safe?
Yes, we use the #1 line of cleaning products in the world. This allows us to guarantee the highest quality job available at any price! Our products are: nontoxic, safe for pets & children, biodegradable, and phosphate free. We also offer green cleaning solutions that come from plant sources.
Are your technicians experienced?
Yes, our technicians attend courses, seminars, and schools across the country to keep current on the latest in cleaning technologies.

We only let IICRC technicians and Master Cleaners into your home. All carpet warranties cannot be kept up unless you use IICRC certified technicians.

Will your services help my allergies?
Yes, having your carpet and furniture cleaned removes pollutants and makes for a more friendly breathing environment. We use special anti-allergen solutions from plant sources that absolutely have been proven to reduce your allergies in the home.
Will you remove all my stains?
Let me start by defining the difference between a spot and a stain: a spot is any foreign material (soil, liquid, etc.) that is removable by standard cleaning methods.(The foreign material is on or around the carpet fiber)

A stain is foreign material (soil, liquid, etc.) on carpet that is not usually removable by standard cleaning methods. (The foreign material has penetrated ‘soaked into’ fiber and has changed or damaged the fiber itself)

Some stains may be very difficult or impossible to remove. We do have the best stain removal processes available from our 30+ years of being in business.

Does cleaning your carpet make it wear out faster?
No, actually dirt acts as an abrasive when trapped in your carpet or fabrics and should be removed to reduce wear.

80% of all carpet cleaning solutions attract soil extremely fast again. Like the options that come from grocery stores, rentals, and small cleaning machines. We offer 100% residue free cleaning.

Does your process restore the original feel of my carpet?
Yes, our process leaves your carpet fresh, clean, residue free and soft to the touch.
Should I have a fabric protector applied after cleaning?
Yes, most carpet manufacturers recommend that you reapply protector after professional cleaning to restore the original stain resistance. Some manufacturers even require it as part of the warranty on the carpet.
My carpet is really old, should I replace it?
With the cost of replacing carpet being as expensive as it is today, it is always best to try having the carpet professionally cleaned first. It is far less costly and may make a world of difference. We offer free consultation and estimates.
Which provides better indoor air quality: hardwood or carpet?
Carpet actually acts like a ‘filter’ trapping pollutants which are then removed by professional carpet cleaning. As long as a regular cleaning schedule is maintained, carpet provides much better indoor air quality than hardwood.